Shipping Policy – Terms and Conditions

Effective Date: 12/05/2025

Thank you for shopping with Wolfram Fitness. The following Shipping Policy applies to all orders placed through our website or via direct purchase and is part of our Terms and Conditions.

1. Shipping Locations

We ship gym and fitness equipment Australia-wide, including all major cities and regional areas. We do not ship internationally at this time.

2. Shipping Charges

Shipping fees are calculated based on:

• Weight and dimensions of the equipment
• Delivery location
• Delivery method selected

You will see the final shipping charge at checkout before completing your purchase.

 3. Delivery Timeframes

Estimated delivery times:

• Metro Areas: 2–8 business days
• Regional Areas: 5–18 business days
• Remote Areas: Delivery times may vary and may take up to 20 business days

All timeframes are estimates only. Delays may occur due to weather, courier backlogs, or supply chain disruptions.

4. Order Processing

Orders are processed Monday to Sunday (excluding public holidays). Orders placed after 12 PM AEST may be processed the next business day.

5. Shipping Methods

We partner with reputable freight and courier services. Delivery methods include:

• Door-to-door delivery (ground floor only)
• Curb side delivery for heavy or bulky equipment

If Commercial B2B (Business to Business) Freight is selected, the delivery address must be a commercial business premises capable of receiving palletised freight. The premises must have easy and unrestricted truck access and be able to accept delivery during standard business hours.

If, upon arrival, the driver determines that the premises is not a commercial address or does not have suitable truck access, the delivery may be refused or returned. Any additional re-delivery, handling, or storage fees incurred will be charged to the customer, and delivery may be delayed.

Note: Assembly and installation services are not included.

6. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking details. It is your responsibility to monitor delivery progress.

7. Delivery Conditions

You (or an authorised person) must be available to receive and sign for the delivery. If no one is available, a re-delivery fee may apply.

For large items, ensure clear access to the delivery location. Additional fees may apply for complex deliveries (e.g., stairs, limited access).

8. Damaged or Missing Items

Inspect all items upon delivery. If products arrive damaged or are missing:

• Notify us within 48 hours of delivery
• Provide photos of the damage and packaging
• We will investigate and resolve the issue in line with our Returns and Warranty Policy 

9. Change of Delivery Address

To request a change of delivery address, contact us immediately. Once the order is dispatched, changes may not be possible.

10. Refused Deliveries

If a delivery is refused for any reason other than damage or error in products, re-delivery fees and restocking charges may apply.

11. Consumer Guarantees

This policy is in accordance with the Australian Consumer Law (ACL). Your rights under ACL are not limited by this shipping policy.

 

Contact Us

For any shipping-related questions, please contact:

Wolfram Fitness
Email: info@wolframfitness.com.au

Website: www.wolframfitness.com.au